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Warranty & Service Center

WARRANTY & SERVICE CENTER

WISH watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of this warranty. The warranty covers materials and manufacturing defects. The warranty comes into effect if you have a copy of the receipt, this is required for proof of purchase. Once you receive your package, please make sure to check the quality of the goods. You may also e-mail our team at cs@wishyourwatch.com and we will be happy to assist you.

During the warranty period, the watch movement, hands, and dial are the only components covered under this warranty. If the covered component proves to be defective in material or craftsmanship under normal use, it will be repaired or the watch will be replaced free of repair charges. In case of replacement, WISH watch cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two years from the date the replacement watch is received.

This Warranty Does Not Cover:

  • Any defects in materials and workmanship of battery, case, or strap.
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • Defect of internal or external components due to contact with water or moisture. (water damage of strap is not guaranteed in any circumstance)
  • This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship.

Service Center

For any maintenance your WISH watch may require or further assist, please contact WISH authorized service centre at:

3rd floor, Watch Studio Senayan City, Jakarta.
e-mail: cs@wishyourwatch.com